We provide IT support as part of our Maintenance contracts as well as on a Pay-as you-use basis. If you have a Maintenance Contract with us you can benefit from a complete package of IT Support including on-site maintenance, telephone support and remote monitoring.
The on-site maintenance is performed on a regular basis, making sure your systems are up and running. Our technicians are excellently trained and able to deal with any IT problem you may be experiencing.
Together with on-site maintenance, our support also includes telephone assistance. In 96% of cases, fault calls to our service desk are resolved over the phone without an engineer even having to visit your office. Our service desk is expertly trained to deal with your calls instantly.
Customers can also have real time monitoring which allows Remedian to fix problems occurring in your systems. In most cases issues are being solved before the customer is even aware that there is a problem.
Alternatively, if you need a one-off IT support or just an extra technician time, you can take advantage of our Pay-as-you-use services, available for all our Business, Schools and Home-users.
Investing in IT can be quite costly, especially if you need to make changes and/or upgrades on your systems. Here at Remedian we think and act proactively, providing you with expert advice and solutions which would ensure your systems’ reliability on a long term.
Our solutions are designed to suit your business and budget, to increase personal productivity and improve client service. We can consult you on range of issues – from setting up your computer network or upgrading your existing one, to advices on issues regarding your system’s running and security, data protection and recovery.
With our expert consultancy you can ensure your IT is performing at its best!
Our contract customers benefit from the following additional services:
- Instant exceptional support
- Emergency call-outs at no extra charge
- Fast, reliable systems
- Unlimited telephone support
- Regular On-Site Maintenance
- Remote monitoring of Systems
- One click instant support
Core areas of expertise include:
- Network Design & Implementation
- Remote Working & Mobility
- Disaster Recovery & Business Continuity
Alternatively, you can email us on firstname.lastname@example.org and get your Free consultation with one of our Senior Consultants.